Privacy Policy
Effective date: January 1, 2026
1. Scope
This Policy explains how Toughlink WeaveLab (“we,” “us,” or “our”) handles personal data when you access our website and macramé e-learning services.
2. Data We Collect
- Account data: name, email, password (hashed).
- Transaction data: purchases, billing address (processed by payment providers).
- Learning data: courses enrolled, module completion, assessment scores.
- Technical data: IP address, device, browser, approximate location, and diagnostics.
- Support data: messages you send to our team.
3. How We Use Data
- Provide and improve courses and features.
- Process purchases and deliver receipts.
- Communicate about updates and support.
- Prevent fraud and ensure platform integrity.
- Comply with legal obligations.
6. Security
We implement administrative, technical, and physical safeguards designed to protect data. No method of transmission or storage is fully secure; we encourage strong, unique passwords.
7. Retention
We retain data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
8. Your Rights
Depending on your location, you may have rights to access, correct, delete, or port your data and to object or restrict certain processing. Contact us to exercise these rights.
9. Children
Our services are not directed to children under 13. If we learn a child has provided personal data, we will delete it promptly.
10. International Transfers
We may transfer data to countries with different data protection laws. We use appropriate safeguards where required.
11. Changes to This Policy
We may update this Policy. We will notify you of material changes through the website or email.
12. Contact Us
Email: [email protected] • Phone: +1 (415) 555-0188